We strive to provide you with high-quality furniture that meets your expectations. However, we understand that there might be instances where you may need to initiate a return. This Return Policy outlines the guidelines and procedures for returning products purchased from our website.
Contact our customer service team at sales@woodsalefurniture.com or +(1)(916)330-9694 within 30 days of receiving your order. Our customer service team will review your request and provide you with instructions on how to proceed. You can fill out the contact form to contact us.
Return eligibility
You may be eligible to return a product if:
The item was purchased directly from woodsalefurniture.com.
The return is requested within 30 days of the purchase date.
The product is in its original, unused condition and is returned with all original packaging and accessories.
The return is not for a customized or personalized item, as these items are typically non-returnable.
Return shipping
For eligible returns, customers are responsible for the cost of return shipping. We recommend using a reputable carrier with tracking to ensure the safe return of the product. WoodSaleFurniture is not responsible for items damaged or lost during return shipping.
How do I cancel my order?
Generally, cancellation is supported within 30 minutes of placing an order, but not after 30 minutes because the order has been processed, and the package can not be retrieved. We will process your order cancellation request for you within 24 working hours. Your refund amount will be returned to the order account within 1-2 working days after the refund application is approved, depending on the payment method you used when placing the order.
Orders longer than 30 minutes will not be able to be canceled because they are already packed and cannot be found in the parcel pile.
Refund
Refunds generally process within 1-2 business days, depending on the payment method. If you need a refund, please contact us in time after the deadline. It should be noted that the shipping fee is not included in the refund, so please check the product information carefully before purchasing. If you have any questions or need help, please feel free to contact us, we will serve you wholeheartedly.
What to do for a return or exchange:
Merchant reason: Users need to provide unpacking videos and product pictures. The merchant provides redelivery or refund, and the freight for redelivery shall be borne by the merchant.
Customer reason: If the customer does not like or want the product, we do not accept this situation. If the customer must return, then return postage is borne by the customer; there is no cost of goods re-shelf.
Return address
Our returns address is 7323 Home Leisure Plaza STE 1 & 2, Sacramento, CA 95823. If you need to return or exchange, you can contact customer service in advance. Please send the product back with the original package.
